Question 1

What areas do you serve?

Accepted Answer

We're based in New Castle, DE and serve all of New Castle County, including Wilmington, Newark, Bear, Middletown, Christiana and Claymont. We also run airport transfers to Philadelphia International (PHL), BWI and Wilmington Airport (ILG).

Question 2

How do I book a ride?

Accepted Answer

You can book a ride by calling us at (302) 543-7709 or using our online booking form. We recommend booking in advance to ensure availability, especially for airport transfers.

Question 3

What payment methods do you accept?

Accepted Answer

We accept all major credit cards like Visa, Mastercard, Discover, Amex, Venmo, Zelle, Cashapp etc, as well as cash. Corporate accounts are also available for business clients.

Question 4

Do you provide child seats?

Accepted Answer

Yes, we offer child seats upon request. Please let us know your requirements when booking so we can ensure the appropriate seat is available for your child's age and size.

Question 5

What is your cancellation policy?

Accepted Answer

You can cancel your booking free of charge up to 1 hour before the scheduled pickup time. For airport transfers, we require at least 2 hours' notice for cancellations.

Question 6

Do you offer group transportation?

Accepted Answer

Yes, we have vehicles of various sizes to accommodate groups of up to 6 passengers. Please let us know your group size when booking so we can provide the most suitable vehicle.

Question 7

Are you open 24 hours?

Accepted Answer

Yes. Family Taxi runs 24 hours a day, 7 days a week across New Castle and the surrounding area, including early-morning airport runs and late-night pickups.

Taxi Service in New Castle, Delaware

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